Non Voice BPO Services

What is Business process outsourcing and a non voice BPO?
Business process outsourcing (BPO) is the contracting of a business task, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for processes that are non core to a company’s existence.

BPO is usually divided into two categories:

1) Non Voice BPO or back office outsourcing:
Which includes internal business functions such as payroll or analytics, and

2) Voice BPO or front office outsourcing:
Which includes customer-related services such as marketing or tech support .

Some Non-voice BPO Services

1) Data Entry:

Converting the raw data into an effective database by eliminating document overload, mostly deals with converting the hard copy into soft copy

Some Data entry services:

• Online data entry
• Offline Data Entry
• Image Data Entry
• Book Data Entry
• Data Entry for Medical Claims
• Data Entry for Patient Records
• Product Registration Cards data entry
• Shipping Documents Data Entry
• Subscriptions Data Entry
• Data entry surveys
• Data Entry for credit card applications
• Coupon Redemptions Data Entry
• Hand written Data Entry
• Legal document Data entry
• Insurance claim Data Entry
• Data Entry for Mailing List/Label
• Data Entry for Receipt /Bill

2) Data processing:

Processing the data for Structuring/restructuring, formatting/reformatting, modifying/updating and indexing.
Data Processing would involve all kinds of data entry at all levels including image and files processing, catalog and brochures processing, image enhancing its editing and their handling. At the entry level it would need data exchange to the preferred requirements. For all these kinds of places data entry is not a stable process but different to that it is one of the most important processes. The need for Data Processing is so required to manage up with this process without adding up any infrastructure cost to the preferred requirements.

Some Data processing services:

• Claims data processing
• rebate data processing
• data processing for forms
• data processing for E-catalog
• Insurance Claims data processing
• Check data processing
• information data processing
• Transaction data processing
• online data processing for resumes
• Bankruptcy form processing
• Database management, Database creation and Database updation
  

3) Data Conversion:

Data conversion can be defined as the translation of data from one format to another. Data stored in an old system is imported into a new database.
Data Conversion can range from a simple one for one import to a complex procedure where non-relational data needs to be imported, validated, cleansed, and split up into multiple tables in a new relational database structure. Converting the documents in any format including Dbase, excel worksheets, FoxPro, Paradox and text files in to other formats.
Data conversion is the need of hour for many organizations across the world. Data is the biggest asset of any organization. Sometime it becomes very difficult for organizations to locate the necessary data when they need it at a crucial juncture. The effective function of an organization depends on the easy accessibility of data. The role of data conversion services is inevitable to make this happen. Conversion of data gives cost advantage and efficiency to an organization in the long run

Some Data Conversion services:

Text Conversion

• Tiff to text
• PDF to text
• PDF to word
• PDF to doc
• Tiff to rtf
• XML to text

PDF Conversion

• Excel to PDF
• Text to PDF
• Doc to PDF
• Word to PDF
• Html to PDF
• XML to PDF

Image conversion

• Text to tiff
• PDF to jpg

Excel conversion

• PDF to Excel
• Word to Excel
• Text to Excel

XML conversion

• Text to XML
• HTML to XML
• PDF to XML
• Word to XML

4) Data Capturing:

Data capturing refers to the transfer of content and data to an electronic file or a computer. The procedure starts with collection of data from various sources such as questionnaires, and survey response. Common methods of data capture include batch keying, tally charts analysis, optical character readers such as bar code scanners and so on
Capturing data from Memos, air, waybills, surveys, reports, instruction manuals, business cards, index cards, product warranties, surveys, questionnaires, Coupon redemptions, Credit card applications, Insurance claims, Medical claims, Patient records, Product, registration cards, Shipping documents, Subscriptions, application forms of any kind (credit-cards, loans, product registration, etc.), bank statements, credit card statements, photographs, property details, charts, graphs, financial statements, payroll records, time sheets [whether printed matter or handwritten].

5) Data Cleaning:

Data cleansing is detecting and removing errors and inconsistencies in data to improve its quality. The process of Data Cleansing involves standardizing, validation, and correction of data to maximize integrity and value. Data Cleansing is multi-faceted process, and a number of problems must be addressed to solve any particular data-cleansing problem.

Some Data Cleansing Services :

• Identify and remove duplicates in any data
• Identify and tag similar records
• Correct and enhance addresses, and verify, correct or add postcodes Remove obsolete data
• Suppress against industry standard files such as MPS, GAS, TBR and NSF.

6) OCR /Scanning:

Optical Character Recognition (OCR)/ Scanning is a process that translates images of typewritten text into machine-editable text and by using our OCR services you can convert and scan paper documents through OCR to required formats.

Some OCR / Scanning services:

• CD-ROM Cataloging and Publishing
• Document management using OCR
• Internet publishing OCR
• ASCII, RTF text files OCR
• Native application formats OCR
• Hand Print OCR
• Cursive OCR
• Digital Documents OCR
• Typewritten OCR
• Permanent Records Scanning
• Books Scanning
• Graphics / Images Scanning
• Receipts / Bills Scanning
• Magazine / Paper Scanning

Drawing Scanning/ Large Format Scanning:
Scanning large format materials including drawings, maps, estates information and engineering drawings

Film Scanning:
Scanning photographs, negatives, slides and varieties f microfilm formats such as microfiche, aperture cards and roll film

Electronic File Conversion:
Electronic File and Image Conversion into the following formats: PDF, TIFF, JPEG, Word and RTF, Text Document, HTML and XML Document and Database Files

Image to Text Conversion (Optical Character Recognition:
OCR the images and ensure maximum accuracy with images that can be OCR read.

7) Document management:

A document management system (DMS) is a computer system (or set of computer programs) used to track and store electronic documents and/or images of paper documents. The term has some overlap with the concepts of Content Management Systems and is often viewed as a component of Enterprise Content Management Systems and related to Digital Asset Management, Document imaging, Workflow systems and Records Management systems.

Some Document Management Services:

• A flexible, high-productivity, unlimited capacity system for secure management for all types of documents
• The ultimate solution for intelligent management of content repositories, distributed across unlimited numbers of location world wide
• The most efficient way to leverage the regulatory compliance requirements
• Quick Document Retrieval
• Control over Document Access
• Full Profile and Text Indexing
• Reduced Software and Training Costs
• Eliminating errors and miscommunications
• Maintaining Document Integrity and Security

8) Archiving and indexing:

Some Archiving / Indexing services:

• Data Backup and Duplication
• Quick Document retrieval
• Full Profile and Text Indexing
• Your personal inventory on a user friendly CD
• OCR or Image to Text Conversion
• CD-ROM Cataloging and Publishing
• Paper to digital document conversion
• PDF Generation

9) E-books publishing:

Electronic books are the best way to make your documents (e.g. written documents, brochures, books, magazines, catalogs, article etc.) available to your potential customers.

Some E-Book Publishing services:

• Hard Copy to HTML
• Hard Copy to Adobe PDF
• Hard Copy to Frame Maker
• Hard Copy to Quark Express
• Hard Copy to MS-Word
• Hard Copy to MS-Excel
• Hard Copy to MS-Access
• Hard Copy to PageMaker
• Hard Copy to CorelDraw
• Hard Copy to WordPerfect

10) Data Mining:

Data mining is a technical term used for the concept of collection of data from the examining undertaken and setting up a method of their application. The process of learning or getting data from relevant sources and analyzing them to their proper formation is better understandable. Data mining is a technical term used for the concept of collection of data from the examining undertaken and setting up a method of their application. The process of learning or getting data from relevant sources and analyzing them to their proper formation is better understandable.

Need of Data Mining
Data Mining vendors are required because it is very vital for a new industrialist to know the absolute and exact details of the targeted market. Tactical decisions of all kinds of companies would require the facts of the past on the market set up, thus helping to calculate and estimate the future trends and line of action. All types of business or firms use data mining services to manage on their policies and standards. Not only do Data Mining services help in taking or making results, it also helps a company to keep up to their potential customers, maintaining a healthy relationship with them, which in turn supply to the growth of the company economically and ethically, driving them ahead of their competitors.

Benefits of Data Mining
Benefits from Data Mining are taken up by clients. Organizations like builders, universities, hospitals, schools, and service stations are the most help from this part of service. Literal and cost effective data is the most relative product asked from data mining.

Use of Data Mining
The major use of data mining outsource includes study of data and use of software techniques and standardize and put patterns to the data obtained. Analysis of data is recorded and then tried to put in synchrony with the tapped mold. Optimization of the recorded data is then performing resulting in the expansion of the available literal knowledge

Some data mining services:

• Gathering data from websites and entering it into excel spreadsheets
• Searching the web, creating lists of target websites, and collecting information from these sites
• Searching online newspapers for the latest pricing information
• Extracting and summarizing news stories from online news sources
• Gathering precise and updated information about competitors' pricing
• Pooling market research data and blogs to find out what users are saying about their latest techno gadgets.
• Using software to extract Meta data from websites

11) Form Processing:

Forms processing involves extracting information from structured or customized forms, faxes and scanned images and updating it on a range of outputs. Capturing data from all types of handwritten and typed forms accurately, rapidly and cost-effectively.
Form processing services help organizations convert large volumes of documents into
Electronic formats for convenient storage and easy retrieval.
Forms like invoices, vouchers, and medical claims, it has become very important to access information rapidly through online in a convenient form from single or multi locations.

Some Form Processing Services:

• Patient Records Processing
• Shipping Documents Processing
• Product Registration Cards Processing
• Credit Card Applications Processing
• Medical Claim Forms Processing
• Insurance Claim Forms Processing
• Coupon Redemption Forms Processing
• Online Form Processing
• Survey Forms Processing
• Rental Forms Processing
• Legal Forms Processing
• Tax Forms Processing
• Membership Application Forms Processing
• Bankruptcy Form Processing
• Invoice / Purchase Order Forms Processing
• E-mail Forms Processing
• Resumes Processing
• Immigration Forms Processing

12) Accounting & Financial Services:

Accounting & Financial Services is gaining up energy with companies nowadays who prefer to outsource their finance and accounting to offshore purpose to receive huge cost savings and focus more on their core competencies.

What is Accounting & Financial Services? Preference to outsource companies’ accounts as well as finance unit to offshore purpose is called Accounting & Financial Services. Nowadays it is generally preferred by all the organization.

Advantages of Accounting & Financial Services
In a regular business, the biggest obstruction is to close the costing factor. Thus Accounting & Financial Services is a beneficiary factor for the same, but also cost saving, it is considerable that the organization as well as the staff dedicates itself more to the core factor for development. Accounting & Financial Services provides greater control and 50% to 60% Annual Cost Reduction to organizations who outsource accounts to offshore companies. Main advantage in accounting outsourcing is that it eliminates the setting up of a separate accounting department..Accounting & Financial Services guarantees the handling of a company total figures by well qualified professionals who are well versed by the in and outs of the taxation procedures. During accounting outsourcing, a vendor, to keep up his business and reputation, works hard to avoid any kind of mistake or folly which may lead to termination of contracts.

Some Accounting & Financial Services:

• Account Payable.
• Fixed Assets Accounting.
• Audits and project.
• Closure of books.
• General Accounting Reporting.
• Accounts Reconciliation.
• Cash flow Analysis.
• Sales Analysis.
• Billing Services.
• Taxation

13) Medical Transcription:

Medical Transcription Process
When the patient visits a doctor, the doctor spends time with the patient discussing his medical problems, including past history and/or problems. The doctor performs a physical examination and may request various laboratory or diagnostic studies; will make a diagnosis or differential diagnoses, then decides on a plan of treatment for the patient, which is discussed and explained to the patient, with instructions provided. After the patient leaves the office, the doctor uses a voice-recording device to record the information about the patient encounter. This information may be recorded into a hand-held cassette recorder or into a regular telephone, dialed into a central server located in the hospital or transcription service office, which will 'hold' the report for the transcriptionist. This report is then accessed by a medical transcriptionist, received as a voice file or cassette recording, who then listens to the dictation and transcribes it into the required format for the medical record, and of which this medical record is considered a legal document. The next time the patient visits the doctor, the doctor will call for the medical record or the patient's entire chart, which will contain all reports from previous encounters. The doctor can on occasion refill the patient's medications after seeing only the medical record, although doctors prefer to not refill prescriptions without seeing the patient to establish if anything has changed.
It is very important to have a properly formatted, edited, and reviewed medical transcription document. If a medical transcriptionist accidentally typed a wrong medication or the wrong diagnosis, the patient could be at risk if the doctor (or his designee) did not review the document for accuracy. Both the Doctor and the medical transcriptionist play an important role to make sure the transcribed dictation is correct and accurate. The Doctor should speak slowly and concisely, especially when dictating medications or details of diseases and conditions, and the medical transcriptionist must possess hearing acuity, medical knowledge, and good reading comprehension in addition to checking references when in doubt.
However, some doctors do not review their transcribed reports for accuracy, and the computer attaches an electronic signature with the disclaimer that a report is "dictated but not read". This electronic signature is readily acceptable in a legal sense. The Transcriptionist is bound to transcribe verbatim (exactly what is said) and make no changes, but has the option to flag any report inconsistencies. On some occasions, the doctors do not speak clearly, or voice files are garbled. Some doctors are, unfortunately, time-challenged and need to dictate their reports quickly (as in ER Reports). In addition, there are many regional or national accents and (mis)pronunciations of words the MT must contend with. It is imperative and a large part of the job of the Transcriptionist to look up the correct spelling of complex medical terms, medications, obvious dosage or dictation errors, and when in doubt should "flag" a report. A "flag" on a report requires the dictator (or his designee) to fill in a blank on a finished report, which has been returned to him, before it is considered complete. Transcriptionists are never, ever permitted to guess, or 'just put in anything' in a report transcription. Furthermore, medicine is constantly changing. New equipment, new medical devices, and new medications come on the market on a daily basis, and the Medical Transcriptionist needs to be creative and to tenaciously research (quickly) to find these new words. An MT needs to have access to, or keep on hand, an up-to-date library to quickly facilitate the insertion of a correctly spelled device, procedure, or medication dictated.

Some Medical Transcription services:

• HIPAA compliant medical transcription
• Electronic Medical Record customization
• Electronic Medical Record maintenance
• Record conversion
• Record migration

14) Medical Billing and Medical coding:

Medical billing is the process of submitting and following up on claims to insurance companies in order to receive payment for services rendered by a health care provider. The same process is used for most insurance companies, whether they are private companies or government-owned.
Medical billing is the process of submitting medical claims to insurance companies, to the government and to Medicare for the purpose of obtaining payment for the provider. When they work for a particular hospital or health care provider, billing specialists usually work in a secluded office---having little contact with the public. They receive from 31,000 to $41,000 per year and are knowledgeable in managing accounts, submitting claims, using financial software, and in electronic record filing and accessing.
Medical coding is the application of specific codes to any disease or injury that a human being could possibly sustain. Since the coding must be correct before the claim can be billed to an insurance company, individuals usually are proficient in both billing and coding. The larger hospitals and health care institutions, however, may employ a team and divide the responsibilities with some doing the coding and others performing the billing.
Because Medical Billing and Coding is a popular occupation and is expected to continue growing as our health care system becomes ever more complex, it is also very competitive. Thus, while no rule says you need to be certified, you can expect higher pay and are more likely to be chosen for the job if you have a certificate in testimony of your skills. However, the education is particularly suited to online study; you can study from the comfort of your own home and expect to have your certification within about 18 months
The billing process is an interaction between a healthcare provider (such as a doctor Mr. Asad) and the insurance company (payer). The interaction begins with the office visit: a doctor or their staff will typically create or update the patient's medical record. This record contains a summary of treatment and demographic information related to the patient. Upon the first visit, the provider will usually give the patient a diagnosis (or possibly several diagnoses), in order to better coordinate and streamline his/her care. In the absence of a definitive diagnosis, the reason for the visit will be cited for the purpose of claims filing. The patient record contains highly personal information, the nature of illness, examination details, medication lists, diagnoses and suggested treatment.

Medical Billing Process Flow Chart